Pam, the boys, and my friends will tell you that I have a tendency to get stuck on certain topics and themes that I find fascinating or important. If you and I have a conversation, there’s a very good chance I’ll start talking about the economic theory of signaling. I wrote about it thirteen years ago (HERE), and I haven’t stopped bringing it up since.
One of the themes I’m focusing on right now is friction—or maybe better said, resistance, tension, those little bits of relational drag that make interactions human. Over the past few years, I keep hearing more and more about the push to make our experiences “frictionless.”
The Appeal of Frictionless Relationships
A recent example: the February 2025 episode of the New York Times podcast The Daily titled She Fell in Love With ChatGPT. You can listen HERE and read the transcript HERE. The episode isn’t really about relational resistance, but it highlights the appeal of an AI partner being completely smooth—no pushback, no conflict, no rough edges. Here’s the key idea they raise:
One of the concerns about these types of relationships with an AI chatbot is there’s not the same friction that you have in a human relationship. You’re not going to get in fights with it. It’s not going to disagree with you. It’s not going to be mean to you. It’s not going to ghost you. You’re not dealing with all the normal parts of being in love and in a relationship with a human being. There was a concern that you might get used to that lack of friction, the idea of a partner who just constantly responds to you, that’s constantly affirming you, so empathetic with you, more empathetic than another human being is capable of being. What relationship might that lead us to expect?
And honestly—who wouldn’t want less friction in a relationship? A “partner” who agrees with everything you say and never challenges you sounds… convenient. But of course, that isn’t a real human relationship. Real relationships involve two autonomous beings with their own wills.
When Smoothness Becomes a Moral Imperative
Somewhere along the way, we’ve turned friction into a moral problem. And once something is labeled a problem, the “right” thing to do becomes eliminating it. So we chase smoothness in everything. We create AI relationships. We text instead of calling because hearing someone’s voice feels stressful. We streamline our retail experiences to remove as much awkward human interaction as possible—self-checkout is just easier.
If resistance shows up, our instinct is to solve it.
Walter Brueggemann talks about this in his article Counterscript: Living with the Elusive God. He writes:
The dominant script of both selves and communities in our society…is the script of therapeutic, technological, consumerist militarism…
We encounter difficulty—and assuming every difficulty is fixable—we reach for the usual tools. We medicate bodily discomfort. We buy things to soothe emotional stress. We try to engineer away the bumps, snags, and tensions of being human.
The Necessity of Resistance
But here’s the thing: resistance isn’t always bad. In fact, having none of it is its own kind of problem. Life requires a little friction.
I love to mountain bike. Too much drag makes everything difficult. But too little grip? That’s even worse—sliding all over the trail, losing control, and eventually wrapping yourself around a tree. The right amount of traction is what makes the ride work.
Maybe we stop trying to avoid every awkward or uncomfortable social interaction. Maybe we lean into spending more time with actual people, knowing things won’t be perfectly smooth—but knowing, too, that the bumps and resistance are what shape us, steady us, and make our relationships real.
