So I was just riding my bike to a seamstress to have my favorite backpack repaired when I had a sudden revelation that the bag probably has a warranty. I looked it up and OGIO does have a life of the product warranty on their backpacks. I really like this backpack. Pam and the boys gave it to me over 4 years ago and I kind of want to keep it. It worked fine until the zipper decided to eat it. I called around to find a seamstress that would repair it and found out it would be $15-20ish to fix it. That was worth it to me BUT warranty fixes are even better.
So I’m filling out the warranty form and it asks for a few photos. First, they want a photo of the front of the bag. That makes sense. They need to know what type of backpack it is. This is the photo above on the left. Second, they want a photo of the problem (i.e. the broken zipper). Again this made sense. The top right photo shows the problem. Finally, they offered a space for an optional photo. I choose to send them a photo of me and the backpack fondly remembering all the great adventures we have had. This photo is below. I titled it “the bag and I remember.”
I also considered sending them a cat photo sense everyone on the internet seems to love cats but since I like this backpack I prefer to think of the folks at OGIO as dog people. Perhaps I should have sent them a photo of our bassets, Montana and Roux, with the bag. Crud I wish I had thought of that before typing this post.
Well we’ll see how the folks at OGIO do with the warranty claim. I hope to report good customer service and a new/repaired bag.
